99bone Privacy
Policy

99bone ("we", "us", "our", "the Company") operates the online gaming and sports betting platform accessible at https://99bone.net (the "Platform"). This Privacy Policy applies to all users of the 99bone Platform, including registered players, visitors browsing without an account, and anyone who contacts our customer support team.

99bone is the data controller responsible for the personal information collected and processed in connection with the Platform. We are committed to protecting the privacy and security of every Filipino player who trusts us with their personal data — from Manila to Cebu, Davao to Quezon City, and everywhere in between.

99bone collects several categories of personal data in the course of providing our services. The specific data we collect depends on how you interact with the Platform. The main categories are described below.

99bone collects personal data through multiple channels as part of normal platform operation:

• When you register a new 99bone account and complete the sign-up form.
• When you submit identity documents for KYC (Know Your Customer) verification.
• When you make a deposit or withdrawal using GCash, PayMaya, BPI, BDO, Metrobank, Visa, or Mastercard.
• When you contact our support team via live chat, email, or any other channel.
• When you respond to surveys, promotions, or feedback requests.

• Through cookies and similar tracking technologies placed on your device when you visit the 99bone website.
• Through server logs that automatically record your IP address, browser type, pages visited, and session activity.
• Through our gaming platform, which logs all bets, game rounds, and account transactions in real time.

• From payment processors and e-wallet providers (such as GCash and PayMaya) for the purpose of confirming transaction details.
• From identity verification and KYC service providers where we use third-party tools to validate your documents.
• From fraud detection and anti-money laundering (AML) screening services.

99bone uses the personal data we collect for the following purposes. We will only use your data in ways that are consistent with the purpose for which it was collected, or where we have a separate legal basis for doing so.

• Account Management: To create, verify, maintain, and administer your 99bone player account, including processing deposits, withdrawals, and bonus credits.
• Identity Verification: To confirm your identity and age (21+) as required under applicable gaming regulations and our KYC obligations.
• Payment Processing: To facilitate deposits and withdrawals via your chosen payment method, and to reconcile transactions accurately in our financial records.
• Customer Support: To respond to your inquiries, resolve disputes, investigate complaints, and provide technical assistance.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming patterns, enforce deposit limits, process self-exclusion requests, and identify players who may be showing signs of problem gambling behavior.
• Legal & Regulatory Compliance: To fulfill our obligations under applicable Philippine law, including reporting requirements to regulatory bodies where mandated.
• Platform Improvement: To analyze usage data and improve the performance, design, and features of the 99bone Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have given your explicit consent to receive such communications and only through the channel you specified.

Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), 99bone is required to have a lawful basis for each processing activity involving your personal data. The legal bases we rely on are as follows:

• Contractual Necessity: Processing your data to fulfill our obligations under the Terms & Conditions you accepted when registering your account — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable Philippine law, including anti-money laundering regulations, tax reporting requirements, and gaming regulatory obligations.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your privacy rights.
• Consent: Where you have given explicit, informed consent — such as for receiving marketing communications or for the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

99bone does not sell your personal data to third parties. We may share your data only in the following limited circumstances:

We engage trusted third-party service providers who assist us in operating the 99bone Platform. These include payment processors (GCash, PayMaya, card networks), KYC and identity verification providers, fraud detection services, customer support software providers, and cloud hosting services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

Live casino games and slot content on 99bone are supplied by third-party game providers. When you play a game powered by a third-party provider, limited technical and gaming activity data may be shared with that provider solely for the purpose of delivering and auditing that game. Game providers are not permitted to use this data for any other purpose.

• 99bone may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable Philippine law or by a valid legal order.
• In cases of suspected fraud, money laundering, or other criminal activity, we may report relevant data to the Anti-Money Laundering Council (AMLC) of the Philippines or other competent authorities without prior notice to you.

99bone uses cookies and similar technologies (such as web beacons and local storage) on our Platform. Cookies are small text files placed on your device that help us recognize your browser and remember certain information about your session.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in or using core Platform features. Non-essential cookies (analytics, preferences) can be disabled without affecting your ability to play.

99bone retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or for as long as we are required to retain it by law. Our general retention periods are as follows:

• Active Account Data: Retained for the full duration of your account relationship with 99bone, plus an additional period following account closure as required by applicable law.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, in compliance with anti-money laundering and tax record-keeping requirements under Philippine law.
• Identity Verification Documents: Retained for the period required by our KYC obligations, typically five (5) years from the date of account closure.
• Customer Support Communications: Retained for up to three (3) years from the date of the last communication for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained until you withdraw your consent, or for three (3) years from the date consent was given if not actively used.
• Technical and Log Data: Retained for up to twelve (12) months unless required for longer retention in connection with a security incident or legal proceeding.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you as an individual.

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 99bone:

• Right to Be Informed: You have the right to know what personal data we hold about you, how it was collected, and how it is being used.
• Right of Access: You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within thirty (30) days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain details directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing where we rely on legitimate interests as our legal basis.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to Lodge a Complaint: If you believe that 99bone has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

99bone implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security program includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents stored on our servers.
• Role-based access controls ensuring that only authorized 99bone personnel can access player data, and only to the extent required for their specific job function.
• Regular security assessments and penetration testing of the 99bone Platform and supporting infrastructure.
• Multi-factor authentication requirements for all internal systems that process player personal data.
• A documented data breach response procedure, including our obligation to notify the National Privacy Commission and affected individuals within seventy-two (72) hours of becoming aware of a notifiable breach, in accordance with NPC requirements.

The 99bone Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR guidelines governing online gaming in the Philippines. We do not knowingly collect personal data from any individual under the age of 21.

Age verification is conducted during the registration process and prior to the processing of the first withdrawal. If 99bone becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, we will immediately close the relevant account, return any remaining balance in accordance with our standard procedures, and delete all associated personal data without delay.

99bone reserves the right to update or amend this Privacy Policy at any time. Changes may be required to reflect updates in applicable Philippine law, changes in our data processing practices, or improvements to our privacy protections.

When we make material changes to this Privacy Policy, we will notify registered players by email and/or through a prominent notice on the 99bone Platform. The updated policy will take effect from the date stated at the top of this page. Your continued use of the 99bone Platform following the publication of any revised Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how 99bone is protecting your personal data. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 99bone, please contact our Data Protection Officer (DPO). We are committed to resolving all privacy-related inquiries promptly and transparently.