Player Protection First

Responsible Gaming
at 99bone —
Play Smart, Stay Safe

At 99bone, we believe that online gaming should always be fun, entertaining, and within your control. We are committed to providing every Filipino player with the tools, resources, and support needed to keep gaming a positive experience — never a harmful one.

Strictly 21+ Only — No Exceptions
🛡️
21+
Minimum Age to Play
24/7
Support Available
6+
Player Protection Tools
₱0
Cost to Self-Exclude
500K+
Players Supported
Our Commitment

Gaming Should Always Be
Entertainment, Not an Escape

99bone is the Philippines' most trusted online casino, and that trust comes with a responsibility we take seriously. Whether you are playing Sic Bo, spinning the slots, or placing a sports bet on the PBA finals, gaming at 99bone should always feel like recreation — not an obligation, not a financial strategy, and never something that takes over your life.

We know that for the vast majority of our players across Manila, Cebu, Davao, and Quezon City, gaming is a fun and social activity enjoyed responsibly. But we also recognize that for a small number of people, gambling can become a problem. That is why 99bone has built a comprehensive responsible gaming program that puts the player first — always.

Our program is aligned with PAGCOR guidelines on player protection, and we actively encourage any player who feels their gaming habits may be getting out of hand to use our free self-exclusion and limit-setting tools immediately. You do not have to wait until things are serious — the tools are there for everyone, at any stage.

Remember: Gambling is a form of entertainment. The house always has a mathematical edge. Never gamble with money you cannot afford to lose, and never chase your losses.

Deposit Limits

Set daily, weekly, or monthly deposit caps directly from your account settings to keep spending within your personal budget.

Session Time Limits

Define how long you can play in a single session. When the timer runs out, your session ends automatically — no exceptions.

Cool-Off Period

Take a short break from gaming for 24 hours, 7 days, or 30 days. Your account is paused — not closed — during the cool-off window.

Self-Exclusion

Request a full self-exclusion of 6 months, 1 year, or permanent closure. Your account is locked and cannot be reopened during this period.

Marketing Opt-Out

Disable all promotional emails, SMS alerts, and bonus notifications so you are never nudged back into play by 99bone marketing.

Loss Limits

Set a maximum loss amount per day, week, or month. Once the limit is reached, your gaming access pauses until the period resets.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, age, or background. Learning to recognize the early warning signs is the first step toward getting help. If any of the following sound familiar, please reach out to our support team today.

01
Chasing Losses — Continuing to gamble in an attempt to win back money that has already been lost, often leading to even bigger losses.
02
Hiding Your Gambling — Lying to family members, friends, or colleagues about how much time or money you are spending on gaming.
03
Gambling with Bill Money — Using funds set aside for rent, food, utilities, or other necessities to fund gaming activity.
04
Inability to Stop — Repeatedly trying to cut down or stop gambling but finding it impossible to follow through, even when you want to.
05
Neglecting Responsibilities — Skipping work, school, or family obligations because of time spent gambling or recovering from gambling sessions.
06
Borrowing to Gamble — Taking out loans, using credit cards, or borrowing from family and friends specifically to fund gambling activity.
07
Emotional Distress — Feeling anxious, irritable, restless, or depressed when not gambling, or using gambling as a way to cope with stress or problems.
08
Preoccupation with Gambling — Spending most of your time thinking about past sessions, planning the next session, or calculating how to get more money to play.
09
Escalating Bet Sizes — Needing to bet larger and larger amounts of money to feel the same level of excitement or satisfaction from gambling.

If you recognize three or more of these signs in yourself or someone you know, please contact our responsible gaming support team immediately at [email protected] — available 24/7. Help is free, confidential, and judgment-free.

Self-Exclusion

How to Self-Exclude
from 99bone

Requesting a self-exclusion at 99bone is completely free, takes less than five minutes, and takes effect immediately. There are no questions asked and no judgment passed — your wellbeing is all that matters.

During a self-exclusion period, your 99bone account is fully locked. You will not be able to log in, deposit, or wager. All promotional communications will be stopped immediately. Any account balance at the time of exclusion will be processed for withdrawal to your registered GCash or bank account.

PAGCOR Self-Exclusion Program: You can also register for the national self-exclusion program administered by PAGCOR, which covers all licensed online gaming operators in the Philippines.

1
Log In to Your 99bone Account
Visit 99bone.net and log in with your registered username and password. If you are unable to log in, contact our 24/7 support team directly and they will process the exclusion on your behalf.
2
Go to Account Settings → Responsible Gaming
Navigate to your account settings panel and select the "Responsible Gaming" tab. All player protection tools — including self-exclusion — are accessible from this single screen.
3
Select Self-Exclusion & Choose Your Period
Choose your preferred exclusion duration: 6 months, 1 year, 2 years, 5 years, or permanent. We recommend choosing a longer period if you are unsure — you can always reach out to review your situation after the period ends.
4
Confirm Your Request
Review the terms of your self-exclusion and confirm your decision. A confirmation will be sent to your registered email address. Your account is locked the moment you confirm — there is no cooling-off window or reversal option.
5
Withdrawal of Remaining Balance
Any funds remaining in your 99bone wallet at the time of self-exclusion will be returned to your registered GCash, PayMaya, or bank account within 3–5 business days. No additional steps are required from your side.
Player Protection Tools

All the Tools You Need to
Stay in Control

Every 99bone account comes with a full suite of responsible gaming tools built right into your account settings. They are free, instant, and always available — no need to call support to activate them.

Set a maximum deposit amount for any rolling daily, weekly, or monthly period. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a mandatory 7-day cooling-off period before the new higher limit is applied — this protects you from impulsive increases during a losing streak. We recommend all new 99bone players set a deposit limit as their first action after registration.

Define the maximum amount you are comfortable losing within a set period. When your cumulative losses reach the limit, your gaming access is automatically paused for the remainder of that period. This tool is especially effective at preventing the dangerous behavior of chasing losses — one of the most common patterns associated with problem gambling in the Philippines and globally.

Set a maximum session duration in minutes or hours. When your session timer expires, you will receive a notification and your session will end automatically. You can also enable periodic reality-check reminders — a pop-up that appears every 30, 60, or 90 minutes showing how long you have been playing and how much you have wagered during the session, helping you stay aware and in control.

A cool-off period is a short, voluntary break from gaming — available in durations of 24 hours, 3 days, 7 days, or 30 days. During a cool-off, your account is suspended and you cannot log in or deposit. Unlike self-exclusion, a cool-off period expires automatically at the end of the chosen duration. It is a great first step if you feel you need a breather without committing to a longer exclusion.

Self-exclusion is a formal, binding request to close your account for an extended period — from 6 months up to permanent closure. Once activated, it cannot be reversed during the exclusion period. 99bone will also remove you from all marketing lists and will not contact you with promotional material for the duration of your exclusion. For permanent self-exclusion, the account is closed and cannot be reopened. If you attempt to open a new account during a self-exclusion period, any winnings from that account may be voided in accordance with our Terms & Conditions.

Disable all marketing communications from 99bone — including promotional emails, SMS bonus alerts, push notifications, and in-app offer banners. This ensures that 99bone never triggers a gaming session through a promotional message at a vulnerable moment. You can opt out of specific channels individually or disable all marketing at once. This preference takes effect within 24 hours of being set.
Self-Assessment

Take a Moment to Check In
with Yourself

Answer honestly. This short self-assessment is not a diagnostic tool, but it can help you understand your relationship with gambling and whether it may be time to use one of our player protection tools.

Q1
Have you ever spent more money gambling than you originally planned to?
Q2
Have you ever felt the need to bet more and more money to get the same feeling of excitement?
Q3
Have you tried to cut back or stop gambling, but found it difficult or impossible to do so?
Q4
Do you feel restless, anxious, or irritable when you try to reduce or stop gambling?
Q5
Have you ever gambled to escape from personal problems, stress, or feelings of anxiety and depression?
Q6
Have you ever tried to win back money that you lost gambling — commonly known as "chasing your losses"?
Q7
Have you lied to someone close to you about your gambling habits or how much money you have spent?
Q8
Has gambling ever caused you to miss work, school, or important family events?
Q9
Have you ever borrowed money or sold personal items to fund your gambling?
Q10
Have family members or close friends ever expressed concern about your gambling behavior?

If you answered "Yes" to 3 or more questions, it may be time to talk to someone. Please use our self-exclusion tools or contact our responsible gaming team at [email protected] — we are here to help, 24/7, no judgment.

External Resources

Help Is Always Available

If you or someone you know needs professional support for problem gambling, the following organizations provide free, confidential assistance to Filipinos nationwide.

PAGCOR Responsible Gaming

The Philippine Amusement and Gaming Corporation oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR's responsible gaming framework includes player education, self-exclusion registries, and operator compliance requirements. Contact PAGCOR directly for national self-exclusion registration.

National Center for Mental Health

The NCMH provides mental health services across the Philippines, including counseling and support for behavioral addictions such as problem gambling. Their crisis hotline is available to anyone experiencing distress related to gambling or other behavioral health concerns. Located in Mandaluyong City, Metro Manila.

Gamblers Anonymous Philippines

Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. Meetings are held regularly in Manila, Cebu, Davao, and other cities across the Philippines. Membership is free and completely anonymous.

DOH Mental Health Helpline

The Department of Health operates a mental health helpline available to all Filipinos. Trained counselors can provide immediate support, referrals, and guidance for individuals struggling with gambling addiction or related mental health challenges. The helpline is free and available in Filipino and English.

99bone Support Team

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week — including all Philippine holidays. Reach us at [email protected] for confidential help with self-exclusion, account limits, or just to talk to someone who understands. All conversations are treated with complete discretion.

Age Verification

21+ — Strictly Enforced
at 99bone

In accordance with PAGCOR guidelines and Philippine law, all players must be at least 21 years of age to register and play at 99bone. This is not a suggestion — it is a hard requirement that we enforce rigorously through our registration and verification process.

During registration, all new players are required to submit a government-issued ID to verify their age and identity. Accepted documents include a Philippine passport, SSS ID, UMID card, driver's license, PhilSys national ID, or PRC ID. Players who cannot verify they are 21 or older will have their registration declined and any deposited funds returned.

If you are a parent or guardian and you believe a minor has accessed 99bone using your account details, please contact our support team immediately at [email protected]. We will investigate and take immediate action, including account closure and full refund processing where applicable.

Parental Controls: We strongly recommend that adults use parental control software to prevent minors from accessing online gaming sites. Tools such as Net Nanny, Qustodio, and built-in device parental controls can provide an additional layer of protection at home.

21
Minimum Age Requirement
Philippine law and PAGCOR regulations
Government-issued photo ID required
Age verified before first deposit is processed
Underage registrations declined and funds returned
Accounts flagged for underage use closed immediately
Staff trained to identify and escalate underage access
Play with Confidence

Enjoy 99bone — Responsibly

Gaming at 99bone should always be something you look forward to — fun, exciting, and fully within your control. Explore our full range of casino games, slots, bingo, and sports betting, knowing that our responsible gaming tools are always just one click away.

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21+ Only · Play Responsibly · 99bone is committed to responsible gaming.